Responsible Gaming Policy

General Introduction

n1-casino.games is committed to providing a safe, fair, and enjoyable online gaming environment. Gambling should always be viewed as entertainment only, not as a way to make money.

While many customers play for fun and within their means, we recognize that gambling can create risks, including the potential loss of control. Gambling is not a reliable source of income, a financial strategy, or a solution to money problems. It should never be used as a way to recover debts or alleviate financial difficulties.

Our Responsible Gaming framework is designed to:

• Help you stay in control of your gambling.
• Provide effective tools to manage how much time and money you spend.
• Offer clear pathways to short-term breaks and long-term self-exclusion.
• Ensure minors and vulnerable individuals are protected.
• Connect you with independent, professional support services if gambling stops being fun.

If at any point you feel your gambling is causing you stress, financial pressure, or affecting your relationships, we strongly encourage you to stop and seek help immediately. Our customer support team is available at [email protected] to assist you with limits, breaks, and self-exclusion.

Personal Limits Feature

To help you manage your gambling behaviour, n1-casino.games provides a comprehensive Personal Limits system available in your account settings. These tools allow you to set restrictions on how much you can deposit, lose, or wager, and to take breaks from gambling when needed.

You can access the Personal Limits section once logged in to your account. From there, you may:

• Set new limits.
• Adjust existing limits.
• Activate Cooling-Off periods.
• Initiate Self-Exclusion.

Adjusting Limits: Decreases vs. Increases

To promote safe gambling and prevent impulsive changes:

• Any decrease in a limit (making your limit stricter) will take effect immediately.
• Example: If you lower your daily deposit limit from AUD 200 to AUD 100, the new limit applies straight away.
• Any increase in a limit (making your limit less restrictive) will take effect only after a cooling-off period.
• This delay is designed to give you time to reconsider and avoid decisions made in the heat of the moment.

You will be notified within your account when the increased limit becomes active. Until then, your previous, more restrictive limit will remain in place.

We strongly advise you to choose limits that reflect your real financial situation, taking into account your living expenses, other financial responsibilities, and personal priorities.

Types of Limits

Below are the key responsible gaming tools available at n1-casino.games. You may use them individually or in combination to control your gambling activity.

Deposit Limit

A Deposit Limit allows you to cap how much money you can deposit into your n1-casino.games account over a selected period.

You can set:

• Daily Deposit Limit
• Weekly Deposit Limit
• Monthly Deposit Limit

Once you reach your chosen deposit limit for the specified timeframe, you will not be able to deposit more funds until that period resets.

Important points:

• Deposit limits are one of the most effective tools for money management and budgeting.
• Decreasing your deposit limit takes effect immediately.
• Increasing your deposit limit is subject to a delay (cooling-off period) before implementation.

Loss Limit

A Loss Limit restricts the total amount of money you can lose over a chosen period (daily, weekly, or monthly). This is based on your net loss, calculated as:

Net loss = Total deposits – (Total withdrawals + current balance)

Crucially, a Loss Limit is based on your initial deposits and does not consider any temporary fluctuation in winnings. In other words, “playing with winnings” is still a form of spending, and the Loss Limit is designed to recognize this.

Once your loss limit is reached, you will be prevented from further wagering until the relevant period renews.

Key aspects:

• Loss Limits directly target the maximum money you are prepared to lose over a period.
• Decreasing your Loss Limit (making it stricter) applies immediately.
• Increases are subject to a cooling-off delay.

Wager Limit

A Wager Limit caps the total amount you can wager (bet) within a specified time frame, regardless of the outcome of those bets.

You can set:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

Once you reach your Wager Limit, you will not be able to place additional bets until the period resets, even if you still have money in your account balance.

Wager Limits are particularly useful if you:

• Play frequently or for extended sessions.
• Want to control how much “action” you have, not just deposits or losses.
• Prefer an additional layer of control on top of Deposit and Loss Limits.

Cooling-Off Limit (Short-Term Breaks)

If you feel you need a short break from gambling, you can activate a Cooling-Off Limit for a defined period:

• Minimum: 1 day
• Maximum: 6 months

During a Cooling-Off period:

• You cannot deposit funds.
• You cannot place bets or participate in games.
• You may still access your account to review history and request withdrawals.
• We will not send promotional or marketing communications for the duration of the Cooling-Off period.

Once a Cooling-Off period is activated, it cannot be reversed. It will remain in place until the chosen time frame has expired.

Cooling-Off is suitable if:

• You feel your gambling is becoming stressful but are not yet ready for long-term exclusion.
• You have recently experienced significant wins or losses and need time to reassess your habits.
• You wish to pause your gambling during busy or emotionally challenging periods of your life.

Self-Exclusion Limit

For customers who require a more serious and long-term measure, n1-casino.games provides a Self-Exclusion Limit option. This is a formal process by which your access to your gambling account is disabled for a set period.

During Self-Exclusion:

• Your account is blocked from logging in for gambling purposes.
• You will not be able to deposit, bet, or participate in any games.
• Promotional and marketing communications will be stopped, to the extent technically feasible.
• You may be allowed limited access solely for withdrawal of remaining funds, depending on regulatory and technical constraints.

Self-exclusion periods can vary but are typically:

• 6 months
• 1 year
• 2 years or more

Once Self-Exclusion is in place, it cannot be cancelled or shortened until the selected period has fully expired. At the end of the exclusion period, reactivation is not automatic in all circumstances; additional checks may apply in line with our legal and responsible gaming obligations.

Self-Exclusion is recommended if:

• You feel unable to control your gambling behaviour.
• You are experiencing significant financial difficulties as a result of gambling.
• Gambling is negatively impacting your mental health, work, or relationships.

Self-Exclusion by Request (Manual Blocking)

If you prefer to request self-exclusion or account blocking directly through our support team, you may do so by contacting us at:

[email protected]

Your request should clearly state:

• Your full name and registered account details.
• Whether you wish to self-exclude for a definite period (e.g., 6 months, 1 year, etc.) or indefinitely.
• Any additional instructions or concerns you may have.

Upon receiving your request:

We will confirm your identity in accordance with our KYC procedures. We will block your account for the requested period. You will receive a confirmation of the self-exclusion status and duration.

Handling of Remaining Funds

If there are remaining funds in your account at the time of self-exclusion:

• We will typically process a withdrawal of your available real-money balance, subject to standard verification and withdrawal procedures.
• Any bonus funds or promotional balances may be treated in accordance with our general Terms & Conditions.
• In certain cases, regulatory obligations or technical limitations may affect the way remaining funds are handled, but in all cases we aim to act fairly and transparently.

If you request indefinite self-exclusion, your account will remain blocked until and unless you make an explicit and considered request to reopen it, and any such request will be subject to review and may be refused if it is not considered in your best interests.

External Help & Support

If you believe your gambling may be problematic, we strongly encourage you to seek independent support. The following organizations offer confidential advice, counselling, and support for individuals affected by gambling:

• Gambling Help Online (Australia) Website: https://www.gamblinghelponline.org.au Provides 24/7 free, confidential counselling, information, and support for people affected by gambling in Australia.
• Lifeline Australia Website: https://www.lifeline.org.au Phone: 13 11 14 Offers 24/7 crisis support and suicide prevention services, including support for those affected by problem gambling.
• Gamblers Anonymous Website: https://www.gamblersanonymous.org A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
• GamCare Website: https://www.gamcare.org.uk Provides information, advice, and support for problem gamblers and their families (primarily UK-based but helpful resources are available online).
• Gambling Therapy Website: https://www.gamblingtherapy.org Offers online support, advice, and resources for people affected by problem gambling worldwide.

Engaging with these organizations does not affect your relationship with n1-casino.games, and we encourage you to use them if you feel at risk.

If you are unsure whether you have a gambling problem, consider:

• Are you chasing losses?
• Are you gambling with money you cannot afford to lose?
• Is gambling affecting your work, family, or mental health?
• Are you hiding your gambling from others?

If you answer “yes” to any of these questions, we urge you to take action now, including using our limits and contacting external support.

Protection of Minors

n1-casino.games strictly prohibits access to its services by minors. You must be at least 18 years old to register, deposit, or participate in any gambling activities on our website.

Age Verification (KYC)

To protect minors and comply with Australian regulatory requirements, we perform Know Your Customer (KYC) checks, which may include:

• Verification of your name, age, and address.
• Requesting official documents such as:
• Passport
• Driver’s licence
• National ID card
• Utility bills or bank statements

If we are unable to verify that you are 18 years or older, your account will be suspended, and any activity may be voided in accordance with applicable laws and our Terms & Conditions.

Advice for Parents and Guardians

If you share your computer or devices with children or young adults, we recommend taking additional steps to prevent underage gambling:

• Do not share your login details or leave your account logged in.
• Use secure passwords and log out after each session.
• Do not store your banking or payment details in browsers or apps that minors can access.

We also recommend using content-filtering and parental-control software to block access to gambling websites:

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (legacy tool; similar tools include: Qustodio, Norton Family)
• Other parental control suites available for your operating system or router.

These tools can help you:

• Restrict access to age-inappropriate content.
• Monitor internet usage.
• Set time limits on device use.

If you suspect a minor is using our services, contact us immediately at [email protected] so that we can investigate and take appropriate action, including closing accounts and refunding deposits where required by law.

Our Ongoing Commitment

n1-casino.games is committed to continuously improving its Responsible Gaming measures and complying with applicable Australian laws and industry best practices. This includes:

• Regularly reviewing and enhancing our tools and policies.
• Training our staff to identify and respond to signs of problem gambling.
• Cooperating with regulators and support organizations to promote safer gambling.

If you have questions or concerns about our Responsible Gaming policy or need help implementing any of the tools described above, please contact:

[email protected]

Your safety and wellbeing are our priority. Please gamble responsibly.