Privacy Policy

Last updated: 12.11.2025

This Privacy Policy explains how n1-casino.games (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit our website and use our online gambling services.

We act as a data controller in relation to your personal data. This means we determine the purposes and means of processing your information and are responsible for ensuring that such processing complies with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and relevant Australian privacy and gambling regulations.

By registering an account, accessing, or using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here, to the extent such consent is required by law. In certain cases, we are also legally obliged to process your data (for example, for anti-money laundering and responsible gambling requirements), regardless of consent.

If you have any questions about this Privacy Policy, please contact us at: [email protected]

Information We Collect

We may collect and process the following categories of personal data about you:

Personal Identification and Contact Details

• Full name
• Date of birth and age verification data
• Residential address and country of residence
• Email address
• Phone number
• Username and account ID

Account and Correspondence Data

• Account registration details
• Communication history with us (emails, live chat transcripts, support tickets)
• Records of complaints, disputes, and interactions with customer support

Financial and Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., masked card details, e-wallet identifiers)
• Currency, amounts wagered, and winnings
• Account balances and bonus balances
• Records of chargebacks, refunds, and payment disputes

Technical and Usage Data

• IP address and approximate location derived from IP
• Device information (device type, operating system, browser type, language settings)
• Log data (access dates and times, pages visited, clickstream data)
• Session identifiers and security logs (login attempts, password changes)
• Information about the games you play and your gameplay activity

Verification and Compliance Data (KYC/AML)

• Copies of identity documents (passport, ID card, driver’s licence)
• Proof of address (utility bill, bank statement, government correspondence)
• Payment method ownership verification (e.g., redacted card statement, e-wallet screenshots)
• Source of funds / source of wealth information where legally required
• Results of sanctions screening, politically exposed person (PEP) checks, and adverse media checks, performed where required by law

Marketing and Preference Data

• Consents and preferences for receiving marketing communications
• Records of your engagement with marketing (email opens, link clicks where permitted)
• Participation in promotions, bonuses, tournaments, and loyalty programs

We strive to collect only the minimum personal data which is necessary for the purposes described below.

How We Use Your Information

We process your personal data for the following purposes and on the indicated legal bases:

To Provide and Operate Our Gambling Services

• Setting up, managing, and administering your player account
• Allowing you to place bets, participate in games, claim bonuses, and receive winnings
• Processing deposits, withdrawals, and payment transactions

Legal basis:

• Performance of a contract (providing requested gambling services)
• Compliance with legal obligations (e.g., financial reporting, AML)

Customer Support and Service Communications

• Responding to your queries, requests, or complaints
• Notifying you about changes to our Terms & Conditions, policies, or service updates
• Assisting you with technical issues and account-related problems

Legal basis:

• Performance of a contract
• Our legitimate interests in providing quality customer service

Legal Compliance, AML/CFT, and Responsible Gambling

• Conducting identity verification and age checks
• Carrying out anti-money laundering and counter-terrorism financing (AML/CFT) checks
• Monitoring transactions and gameplay patterns for signs of fraud, abuse, or problem gambling
• Meeting obligations under applicable gambling, financial, and consumer protection laws in relevant jurisdictions, including Australia
• Responding to lawful requests from regulators, courts, and law enforcement authorities

Legal basis:

• Compliance with legal obligations
• Substantial public interest (preventing fraud and money laundering)
• Our legitimate interest in safeguarding our business and players

Fraud Prevention, Security, and Risk Management

• Detecting and preventing fraudulent activity, bonus abuse, and unauthorised access
• Ensuring network and information security, including preventing cyberattacks
• Enforcing our Terms & Conditions and protecting our legal rights

Legal basis:

• Our legitimate interests in maintaining a secure and fair gambling environment
• Compliance with legal obligations

Analytics, Service Improvement, and Research

• Analysing usage trends to improve our website, games, and user experience
• Developing new features and services
• Aggregating and anonymising data for statistical and research purposes

Legal basis:

• Our legitimate interests in improving and optimising our products and services

Marketing and Promotions

• Sending you marketing communications about our games, promotions, bonuses, and offers (where permitted by law)
• Personalising promotional content based on your preferences and activity, where allowed

Legal basis:

• Your consent (where required under GDPR and Australian law)
• Our legitimate interests in promoting our services, where consent is not required and provided that your rights are protected

You may withdraw consent for marketing at any time (see “Marketing Communication” below).

Marketing Communication

We may use your contact details (such as email address or phone number) to send you marketing communications regarding:

• New games and features
• Special offers, bonuses, and promotions
• Loyalty and VIP programs
• Tournaments and competitions

You will receive marketing communications only if:

• You have expressly opted in; or
• You are an existing customer and the communication concerns similar services, where permitted by law.

How to Opt-Out

You can opt out of marketing at any time by:

• Clicking the “unsubscribe” link in any marketing email;
• Adjusting your marketing preferences in your account settings (where available); or
• Contacting us at [email protected].

Opting out of marketing does not affect service-related communications necessary for the operation of your account (e.g., transaction confirmations, security alerts, legal notices).

Obtaining Personal Information

We may obtain your personal data from the following sources:

• Directly from you when you:
• Register and manage your player account
• Use our services and place bets
• Contact us via email, chat, or support channels
• Participate in promotions, surveys, or feedback forms
• Automatically, through:
• Cookies and similar technologies when you browse our website
• System logs and analytics tools
• From third-party sources, such as:
• Identity verification and KYC service providers
• Payment service providers and banks
• Fraud prevention and credit reference agencies (where applicable)
• Sanction/PEP screening databases and compliance partners
• Affiliates and marketing partners (subject to applicable law and your consents)

We use third-party data only to the extent necessary for the purposes explained in this Privacy Policy and in compliance with applicable laws.

Data Recipients

Your personal data may be accessed by and disclosed to:

• Internal recipients:
• Customer support and account management teams
• Payments and finance personnel
• Risk, fraud, AML/Responsible Gambling teams
• IT, security, and technical operations staff
• Legal and management personnel on a need-to-know basis
• Group companies and affiliates:
• Other entities within our corporate group that provide services such as IT infrastructure, risk management, or customer support, strictly for the purposes described in this Policy.

All access is limited to staff who need the data to perform their job functions and is subject to appropriate confidentiality and data protection obligations.

Releasing Data to Third Parties

We may share your personal data with third parties in the following circumstances:

• Service Providers and Processors
• Payment service providers, banks, and e-wallet providers to process deposits and withdrawals
• Game and software providers to offer casino content and manage game sessions
• KYC/AML verification providers for identity checks and regulatory compliance
• Fraud detection and risk management service providers
• IT hosting, cloud, and security service providers
• Marketing and analytics partners (subject to your consent where required)
• Regulators and Public Authorities
• Gambling regulators and licensing authorities, where we are required to report under applicable gambling laws
• Law enforcement agencies, courts, and governmental bodies, where disclosure is required by law or necessary to protect our legal rights or the rights of others
• Corporate Transactions
• In the event of a merger, acquisition, sale of assets, restructuring, or insolvency, your data may be disclosed to potential or actual buyers and their advisers, subject to confidentiality protections.

We do not sell your personal data to third parties for independent marketing purposes. Any third party with whom we share data is required to process it only in accordance with our instructions, under a contract that ensures an adequate level of data protection.

Where data is transferred outside the European Economic Area (EEA) or from Australia to another country, we implement appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) to ensure your data is adequately protected in line with GDPR and applicable local law.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

• For as long as you maintain an active account with us
• For the period required to comply with anti-money laundering (AML) and other legal obligations, generally a minimum of 5 years from the date of your last transaction or account closure
• For the period necessary to resolve disputes, enforce our Terms & Conditions, and defend legal claims

After the legally required retention period ends and there is no lawful basis for further retention, your personal data will be securely deleted, anonymised, or irreversibly de-identified.

Subject to legal and regulatory requirements, you have the right to request erasure of your personal data once the mandatory retention period (typically 5 years) has expired.

Security of Your Data

We take the security of your information seriously and implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access. These measures include:

• Secure, password-protected user accounts with strong authentication policies
• Encryption of data in transit (e.g., TLS/SSL) and, where appropriate, in storage
• Firewalls, intrusion detection and access control systems
• Role-based access limitations so that staff only access data necessary for their duties
• Regular security assessments, monitoring, and incident response processes
• Policies and training for staff on data protection and confidentiality

While we take robust measures to safeguard your data, no system can be entirely secure. You are responsible for keeping your login credentials confidential and for using a strong, unique password.

Your Rights & Contacting Us

Subject to GDPR and applicable Australian privacy laws, you have the following rights in respect of your personal data:

• Right of access – To obtain confirmation whether we process your personal data and to receive a copy of that data.
• Right to rectification – To request correction of inaccurate or incomplete personal data.
• Right to erasure – To request deletion of your data where there is no lawful basis for us to continue processing (subject to mandatory retention obligations, including the 5-year AML period).
• Right to restriction of processing – To request that we temporarily restrict processing under certain conditions.
• Right to data portability – To receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller, where technically feasible and legally required.
• Right to object – To object to processing based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing.
• Right to withdraw consent – Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of your rights or to raise a privacy-related question or complaint, please contact us at: [email protected]

You also have the right to lodge a complaint with a competent data protection or privacy supervisory authority, including:

• The data protection authority in your EU Member State of residence, place of work, or place of alleged infringement, for GDPR matters; and/or
• The Office of the Australian Information Commissioner (OAIC), for matters related to Australian privacy law.

Cookie Policy

Our website uses cookies and similar tracking technologies to provide and improve our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential (Strictly Necessary) Cookies
• Required for the website to function properly and to provide core features such as account login, session management, and payment processing.
• These cookies cannot be disabled via our systems, although you can set your browser to block them (which may impair site functionality).
• Functional Cookies
• Enable enhanced functionality and personalisation, such as remembering your language preferences or settings.
• If you disable these cookies, some services or preferences may not function correctly.
• Analytics and Performance Cookies
• Help us understand how visitors use our site, which pages are popular, and how we can improve usability and content.
• Data collected is usually aggregated and used for statistical purposes.
• Advertising and Targeting Cookies
• Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• These may be set by us or by third-party advertising partners, subject to your consent where required.

Managing Cookies

You can manage or disable cookies through your browser settings. You may also be presented with a cookie consent banner on your first visit, giving you options to accept or configure certain categories of cookies in accordance with applicable law (including GDPR and Australian requirements).

Please note that blocking some types of cookies may affect your experience on the site or limit the services we can provide.

By continuing to use n1-casino.games, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time to reflect changes in legal requirements or our processing practices. Any significant changes will be notified to you via the website or by email where appropriate.